Losing sales for unnecessary step
under review
Amanda Webster
I have gotten quite a few offers where they make a request, I accept pretty quickly and then the transaction never completes before the offer expires. I have had two potential buyers tell me they didn’t know they had to accept that I accepted. Each party should only have to confirm once. No other platform requires this third step, it os mot intuitive and it is negatively impacting the buying and selling experience.
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Lauren's Shelves
Yeah I was complaining about something similar here: https://pangobooks.canny.io/feature-requests/p/require-buyers-to-pay-at-the-time-they-initiate-an-offer
It makes no sense to require sellers to commit to the sale when making an offer, but then let buyers change their mind after the seller has accepted.
I've just started countering every offer I receive because the outcome is the same (the buyer can always resubmit the same offer if they're not budging), and I might make extra $. But I—and probably most buyers—would much rather just finalize the sale once both parties have agreed on the price via the initial offer.
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Sorry in advance for the longish message (I love Pango!), but I'm generally confused about some aspects of the buyer offer feature, with the above-mentioned being one of the reasons why. The buyer already consented to the price by sending it in the first place, no? I, too, had to reach out to a buyer who didn't realize that was how it worked.
And to add to this, re: unnecessary steps for offers, I think the cart minimum is very confusing all around.
When I first set a minimum, I thought I was setting what I would accept as minimum offers. On seller pages and listings, the banner just says "This seller accepts offers, $# minimum," which does not clarify that buyers need to create a
cart
that is valued at that price to even send an offer to begin with. From the buyer's point of view, I think this looks like they must send offers for no less than that price. And because we, as sellers, sell books at all different price points (my personal highest is in the $100s+ and lowest is less than $2), the feature just doesn't make sense. I set the offer limit low because I have very low-priced books, and I would welcome all reasonable offers, for any amount of books, but I don't want everyone to think they can send me $1 offers for everything. So I've unfortunately turned the feature off for now.
I don't believe I've seen required minimums anywhere else. It would be nice for people to just be able to send offers regardless. No minimums, and for any amount of books (including just one!). Just let people send offers. Sellers can accept or ignore as they please, as they have always done everywhere.
If they have to stay, it would perhaps be better if minimums were optional for sellers.
But regardless, I think the feature needs to be positioned more clearly overall for both buyers and sellers.
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Lauren's Shelves
A I have set my minimum at $1 and haven't received any $1 offers, for what it's worth.
But I also didn't understand what the "minimum offer" meant so that definitely needs to be clarified.
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Lauren's Shelves For sure -- It's about perception, though. If I am forced to set the limit to $1 because I have books priced that low and I want people to be able to send offers for those ones, it
looks
like I'm generally okay with $1/lowball offers.I just think the buyer offer feature has been entirely complicated by 1) making it optional for sellers, 2) letting sellers set different limits, 3) making it seem like offers are largely for bundles, and 4) requiring that final extra buyer-confirm step. It's confusing for both sellers and buyers, as has already been proven here.
Other platforms just allow offers sitewide -- no complicated options or limits or requirements. If sellers don't like buyer offers, they can ignore, just like buyers are already doing to sellers on Pango when we send offers on books in carts.
Renee @ Pango
marked this post as
under review
Our team is discussing this.